FAQs
Voluntary Life Insurance:
Why am I being asked to complete an Evidence of Insurability when selecting Voluntary Life Insurance?
You are being asked to complete an Evidence of Insurability
when selecting Voluntary Life Insurance to assess your health and determine your eligibility for coverage. Lincoln Insurance EOI form is located here:
What does a Guaranteed Issue mean?
Guaranteed issue means you can get the insurance policy without a medical exam or health questions, regardless of your health status or pre-existing conditions.
Can I change my life insurance beneficiaries over time?
Yes, after your benefits are in effect, you can alter your beneficiaries at any time. Please reach out to your HR department for further instructions.
HSA:
How does an HSA work?
A Health Savings Account (HSA) is a tax-advantaged savings account that allows you to set aside pre-tax money to cover qualified medical expenses. You can use the funds in your HSA to pay for medical expenses like doctor visits, prescription medications, and other eligible healthcare costs. HSAs are paired with high-deductible health plans (HDHPs), and the money you contribute to your HSA can grow tax-free over time. It’s a flexible and cost-effective way to save for healthcare expenses while reducing your taxable income.
Can I change my contribution at any time?
Yes, the H.S.A plan allows you to alter your contribution amount at any time. Once your benefit coverage is active, you may log in to Paylocity and select benefits. Then select change my coverage. From there, you may use the drop-down menu to select change my H.S.A and you may enter a updated contribution amount.
Can my employer contribute to my HSA?
Yes, your employer contributes to your HSA. They provide an annual contribution of $500, with the first $250 deposited on the first pay date of 2024 and the second $250 contribution scheduled for June 2024. This employer contribution can help you save for your healthcare expenses while enjoying the tax advantages of an HSA.
Healthcare and Dependent care FSA:
Who is our FSA vendor?
Flores and Associates. Their website is flores247.com or you can speak with an Account Manager bby calling 800-532-3327
Where can I find a list of qualified Healthcare expenses?
You can find a list of Qualified Healthcare expenses in several places. By visiting Flores247.com and going to their resource library. You can also find this lost on the Microsite. Finally, a full interactive list can be found on the FSA Stores Website, FSAStore.com where you can shop for items directly from their website with your Flores debit card.
Can I roll over my money of my Dependent and/or Healthcare funds into the following year?
The funds do not roll over. It is a use it or loose it plan.
Will I receive a debit card for the FSA account?
Yes, Flores will mail you this card and the instructions on how to activate it.
Commuter: Transit & Parking Plans:
Will I get a separate debit card when enrolling in the Health FSA & Commuter Benefit?
No, if you are enrolled in any other Flores-administered benefits utilizing the Flores benefits Card, your funds are loaded onto the same card. When you make a transaction, the card will pull funds from the appropriate balance upon the MCC Code of the merchant.
Can I use the commuter account for my spouse’s commuter expenses or parking/transit expenses I incur outside of my commute?
No. The CBA may only be used for your work-related commuter expenses. You cannot use the CBA to pay for general travel expenses, even if they are business-related.
Medical:
How do I find in-network healthcare providers and facilities?
You can log on to Cigna’s website (Cigna.com) and select “Find a Doctor”. The website will navigate you to a new window which will ask how you are covered. Please select “Employer or School”. Then enter in your Zip code and you may search by these three categories. Doctor by Type, Doctor by name or Health Facilities. The medical plans offered are CIGNA OAP
Dental:
Is the Max Annual per person or per household?
The benefit maximum is per covered person.
Which plan covers Child Orthodontia?
Our Cigna PPO Premium plan offers child orthodontic coverage up to the age 19 for dependent children. Cigna pays 50% up to $1,600 per lifetime or covered period under Cigna.
How do I find an in-network dentist in my area?
You can find an in-network provider by going to hcpdirectory.cigna.com and entering you address, city or state. Clicking on general dentist and logging into your MyCigna account. From here you will want to select one of the dental plan options available and it will provide you with a list of in-network providers.
Vision:
Does our vision insurance cover frames and contact lenses?
Yes, Cigna vision insurance provides an allowance for frames and contact lenses. You are provided with a $150 allowance for frames every two years. As well a $150 allowance for contact lenses every year.
Are there waiting periods for specific vision services or treatments?
No.
How do I find an in-network doctor?
There are three ways to find a quality eye doctor in your area: 1. Log into myCigna.com, under ”Coverage”, select Vision page. Click on Visit Cigna Vision. Then select “Find a Cigna Vision Network Eye Care Professional” to search the Cigna Vision – serviced by Eye Med Directory. 2. Don’t have access to myCigna.com? Go to Cigna.com, top of the page select “Find A Doctor, Dentist or Facility”, click on Cigna Vision serviced by EyeMed Directory, from the Additional Directories drop down listing. 3. Prefer the phone? Call the toll-free number found on your Cigna insurance card and talk with a Cigna Vision customer service representative.
401k:
Who is USI Consulting Group?
USI Consulting Group is a national consulting firm that has specialized in employee benefits planning and administration for over 30 years. They are one of the largest benefits consulting organizations in the country, servicing over 1,000 plans and more than one million total employees. Their Direct Solutions® program is a
comprehensive retirement platform which combines the essential tools and services to help you manage your retirement account.
Who is USI Consulting Group? Can I opt-out of the transition, withdraw my funds, or move them over to another retirement account?
The retirement plan is moving from one provider to another. Current IRS guidelines state that this move does not qualify as a benefit event. For that reason, the funds may not be withdrawn or rolled over to another retirement plan.
What action needs to be taken?
If you are comfortable with your contribution amount and the plan’s investment mapping strategy no immediate action needs to be taken. If you wish to modify your investment strategy, take any distribution, or change how much you are contributing to the plan, you should do so with your current provider prior to the start date of your group’s Blackout Period.
In any case, once the Blackout Period has ended and you have access to your account through www.usicg.com you will need to re-designate your beneficiary(ies) as it’s the only information that cannot be transferred.
Will I need to re-enroll in the plan?
No, your contribution amount will continue to be deducted throughout the transition period and your funds will map to similar or like investments within the new platform at USICG. You will be able to make changes to your contribution amounts, investments, or request distributions before the Blackout Period through your current provider or through www.usicg.com after the Blackout Period is over.
How long will my funds be out of the market?
Account liquidations usually happen overnight so there is minimal impact on your investment strategy. Typically, funds are liquidated at the close of business one day and deposited into the new investment lineup the following day.
What happens if I don’t agree with the mapping strategy?
You are able to make a change to your lineup through your current provider before the beginning of the Blackout Period in case you are not in agreement on where one or several of your investments will map to.
What will happen to my loan if I have one outstanding?
Outstanding loan information will be transferred to the new platform with USICG. Payments toward any current loans will continue to be deducted from your paycheck throughout the transition process. After the transition, you will be able to access your loan details and payoff information through www.usicg.com.
Will my beneficiary information be transferred over?
Unfortunately given its legal nature of beneficiary information will not be able to be transferred over and you will need to re-designate your plan’s beneficiary through www.usicg.com once the Blackout Period is over.
How does the match work?
Please see the Frontier Dental Match Communication found on the 401K page.